At Hemefe, we aim to deliver your products safely and on time. This Delivery Policy outlines our shipping process, timelines, and related information.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping & Delivery Timeline
- Estimated delivery time is 3–7 business days, depending on the customer’s location.
- Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.
3. Shipping Coverage
- Hemefe currently delivers across [Your Country / Regions].
- Remote or non-serviceable areas may take additional time for delivery.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at checkout.
- Any promotional free shipping offers are subject to terms mentioned on the website.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email or SMS.
- Customers can track their orders using the provided tracking link.
6. Delivery Issues
Hemefe is not responsible for delivery delays caused by:
- Incorrect or incomplete shipping address provided by the customer
- Customer unavailability at the time of delivery
- Courier partner delays, natural disasters, or force majeure events
7. Damaged or Missing Products
- If the product is received in a damaged or leaked condition, please report it within 24–48 hours of delivery.
- Customers are advised to record an unboxing video as proof for faster resolution.
8. Change of Delivery Address
- Delivery address changes are allowed only before dispatch.
- Once the order is shipped, address changes cannot be made.
9. Non-Delivery / Return to Origin (RTO)
- Orders returned due to incorrect address or customer unavailability may be reshipped or refunded after deducting applicable shipping charges.