At Hemefe, customer satisfaction is important to us. We follow a transparent Return & Refund Policy while maintaining product safety and hygiene standards.
1. Eligibility for Returns
Due to the nature of nutritional supplements, returns are accepted only under the following conditions:
- The product is damaged, leaked, or broken at the time of delivery
- The product received is incorrect or different from what was ordered
- The product is expired at the time of delivery
📌 Note: The issue must be reported within 24–48 hours of delivery with proper proof.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Tampered or partially consumed products
- Products damaged due to improper storage or misuse
- Products purchased during clearance or special discount sales
This policy is strictly followed due to health, hygiene, and safety reasons.
3. Return Process
To request a return:
- Contact our customer support within 24–48 hours of receiving the product
- Share order details along with unboxing video or clear images of the issue
- Our team will verify the request and guide you through the return process
Hemefe reserves the right to approve or reject return requests after verification.
4. Refund Policy
- Once the return is approved, refunds will be processed within 7–10 business days
- Refunds will be credited to the original mode of payment
- In some cases, replacement may be offered instead of a refund
5. Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product)
6. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation requests will not be accepted
7. Disclaimer
Hemefe shall not be responsible for:
- Incorrect delivery address provided by the customer
- Delays caused by courier partners or unforeseen circumstances
- Customer dissatisfaction due to taste preference or personal results