Return & Refund Policy

Last updated: 2026 · HemeCores Healthcare

We want you to receive your HemeFe order in good condition. This policy explains when returns and refunds apply.

1. Eligible returns

As HemeFe is a consumable food product, returns are accepted where the product is:

• Damaged, leaked or broken in transit;
• Incorrect (you received a different product than ordered);
• Defective or past its date of expiry on delivery.

To be eligible, please report the issue within 7 days of delivery, with order details and a photograph of the product and packaging.

2. How to request

Email info@hemefe.com with your order number and details. Our team will verify and respond within 2 working days.

3. Replacement or refund

For approved cases, we will, at your option, send a free replacement or issue a refund. Approved refunds are made to the original payment method within 5–7 working days of approval.

4. Non-eligible cases

For hygiene and food-safety reasons, we cannot accept returns of opened or used product where there is no quality defect, or returns based solely on personal taste preference. This does not affect your rights in respect of damaged, wrong or defective goods.

5. Order cancellation

Orders may be cancelled before dispatch for a full refund. Once dispatched, the return process above applies.

6. Contact

For any return or refund query, email info@hemefe.com .